Privacy Policy

1. Introduction

Mokexa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our point-of-sale, inventory management, e-commerce, and healthcare telemedicine services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number
• Business information (company name, address, tax ID)
• Payment information (processed securely through third-party payment processors)
• User profile information (role, branch assignment, preferences)

2.2 Healthcare Information

If you use our healthcare features, we may collect health-related information including:

• Medical history and symptoms
• Prescription information
• Consultation notes and records
• Healthcare provider credentials and licenses

This information is handled with the highest level of security and in compliance with applicable healthcare privacy laws.

2.3 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Transaction data (sales records, inventory changes)
• Location data (for delivery and service optimization)

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send transaction notifications
• Facilitate healthcare consultations between patients and providers
• Send administrative information, updates, and security alerts
• Respond to customer service requests and support needs
• Analyze usage patterns and optimize our platform
• Detect, prevent, and address technical issues and fraudulent activities
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Your Consent

We share information when you explicitly authorize us to do so, such as when connecting your account to third-party services.

4.2 Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Payment processing (Flutterwave, Paystack, Stripe)
• Cloud hosting (Supabase, AWS)
• Analytics and monitoring tools
• Customer support platforms

4.3 Healthcare Providers

When you book a consultation, we share necessary information with the healthcare provider to facilitate the service.

4.4 Legal Requirements

We may disclose information if required by law, court order, or governmental authority, or to protect our rights or the safety of others.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• End-to-end encryption for sensitive data
• Secure socket layer (SSL/TLS) technology
• Regular security audits and penetration testing
• Role-based access controls
• Daily backups and disaster recovery procedures

6. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Healthcare records are retained according to applicable medical records retention laws.

7. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Object to processing of your information
• Request data portability
• Opt-out of marketing communications
• Request restriction of processing

To exercise these rights, contact us at privacy@Mokexa.app

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@Mokexa.app
• Address: 4 Adeyemo Alakija Street, Victoria Island, Lagos, Nigeria
• Phone: +234 801 234 5678